shipping

Shipping & Return Policy

General Information

Any access or use of ATTEMPT signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at ATTEMPT directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

Payments and Charges

We only accept PayPal. Please note that registration is not required in order to place an order through PayPal Express Checkout.

When an order is placed on en.attempt.com.cn and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.

All overseas orders are subject to import duties and/or taxes (Tariffs, VAT, and excise duties). All taxes are assessed based on the shipping address of your order. ATTEMPT is not responsible for any charges that are incurred from customs, duties or taxes whatsoever. Any additional charges for customs clearance are considered outside of our control, and ATTEMPT cannot predict the value of what these charges may be. For further information on custom and excise tax policies in your country, please contact your local customs office.

ATTEMPT reserves the right to amend prices on the website. Despite our endeavor to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.

Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

To request a modification or cancellation to your order, please email: customerservice@attempt.com.cn as soon as possible.

Once an order is submitted, ATTEMPT is not responsible for ensuring that it can be modified or cancelled prior to shipment.

Returns and Exchanges

ATTEMPT will not accept any returns and exchanges of international transaction.

Shipping Information

Although we try our best to ensure packages are delivered in a timely manner, please allow 1-3 business days for order processing and verification. Shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.Note that the price of international orders contains the import tax.

Lost or Damaged Items

You understand and agree that ATTEMPT shall not be liable for any direct or indirect damage done by any of the services we provide. ATTEMPT also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company directly. ATTEMPT will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.

Change of Address

If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order,  ATTEMPT may request additional information to verify the legitimacy of the order. If these details are not provided, ATTEMPT reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, ATTEMPT is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.

Cookies and Related Technologies

ATTEMPT uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.

Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. ATTEMPT will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.

Security

For all orders, ATTEMPT provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.

If you have questions regarding these policies, terms and conditions, please contact us anytime.

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